how to cancel paytm fastag|paytm fastag customer care email id|paytm fastag paytm fastag login:The Paytm FASTag, a convenient cashless toll payment solution, has encountered difficulties following recent regulatory constraints from the Reserve Bank of India (RBI) affecting Paytm services. Numerous users have voiced apprehensions regarding their Paytm FASTag wallet balance and the viability of the service.
In a further blow to Paytm, the National Highway Authority of India (NHAI) has removed Paytm Payments Bank Ltd (PPBL) from its list of 30 authorised banks for FASTag service. The road toll authority Indian Highways Management Company (IHMCL) has advised highway users to buy Fastags from a list of 32 authorised banks which excludes Paytm Payments Bank.
how to deactivate paytm fastag
Since demonetisation in 2016, Paytm has become a part of our lives. People use Paytm extensively for everything, from small and big payments to FASTag. Most vehicles have a FASTag issued by Paytm, which is linked to their Paytm account. Meanwhile, the Reserve Bank of India (RBI) has taken regulatory action against Paytm Payments Bank (PPBL). Due to this action, all the services, including FASTag at Paytm, will be affected. So today, let us know what would happen to those who have a Paytm FASTag.
Can FASTag be ported, or will it have to be deactivated? Apart from this, an important question is: how does one switch to another FASTag? The regulatory bank on January 31 ordered that PPBL will have to stop accepting deposits or ‘top-up’ customers’ accounts, wallets, FASTag and other products after February 29. Customers are allowed to use the balance from other accounts, including savings bank accounts, current accounts, prepaid products, FASTag and National Common Mobility Card, until the balance is available.
paytm fastag customer care email id
Paytm Payments Bank also offers the option to purchase your FASTag. You can contact the customer care team at 1800-102-6480 and/or write to the customer care team via email at fastag@paytm.com for further queries.
The direct transfer of Fastag is not possible yet. In order to transfer, one must deactivate the Fastag account associated with Paytm Payments Bank and contact a new FASTag issuer to purchase a new tag and transfer your vehicle registration details.
Paytm Customer Care Number: You can reach Paytm customer care at 0120-4456456 or 0120-4770770.
Paytm FASTag Customer Care Number: Call 1800-120-4210 and provide the mobile number registered with the tag along with the Vehicle Registration Number (VRN) or Tag ID.
How To Deactivate Paytm Fastag 0r cancel paytm fastag
- Log in to the FASTag Paytm portal using your user ID or wallet ID and password.
- Provide the necessary details, such as your FASTag number and registered mobile number, for verification.
- Navigate to the Service Request section within the portal or use the 24*7 help section of your Paytm app, selecting the ‘The FASTag’ category.
- Clearly state your intention to deactivate your FASTag and follow the instructions provided. Additional information may be required for processing.
- Initiate the creation of a service request and keep a record of the complaint or reference number provided for future reference. Follow up with Paytm if deactivation confirmation is not received within the specified time frame.
- Choose “Closure Request” as the request type to close either the RFID tag or the wallet associated with your account.
Once deactivated, reactivation of the same FASTag is not possible.
Porting
If you wish to port your Paytm FASTag to another bank, follow these steps:
Contact the customer care department of the new bank and adhere to their instructions. This may involve filling out an application form, submitting necessary documents, and paying a porting fee. Upon approval of your porting request, you will receive a confirmation message from the new bank. You can then use your FASTag with the new bank account.
However, before taking action, consider that Paytm’s parent company, One97 Communications (OCL), has assured its customers that RBI restrictions do not affect user deposits in their savings accounts, wallets, FASTags, and NCMC accounts. These balances can still be utilised. The company is actively collaborating with regulators to comply with directives and address concerns promptly.
Paytm stated, “OCL and PPSL will move the nodal to other banks during this period. OCL will pursue partnerships with various other banks, to offer various payment products to its customers.”
If you are unsure about your Paytm FASTag wallet balance, verify before deciding whether to deactivate or port your FASTag.